FAQS

Q: We are a retailer, and would love to carry 3N3 apparel.  How do we make that happen?
A: Send us an email with your store name, location, contact info and  a little about your store and your interest in our brand: 3n3apparel@gmail.com
 
Q: ​How do I apply my decal? 
A: Decal Application
​*Clean surface thoroughly
*Peel the white paper backing off decal

*Carefully apply decal on desired surface starting from one edge
*Press firmly, use a scrapper or credit card to smooth it out
*Slowly peel off the clear transfer tape

Q: How does the local pickup work?
A:  When local pick up is selected at check-out you are agreeing to pickup your purchase on your own at our location in Kingston, MA.  Please wait for our email or phone confirmation that your order is ready for pickup.
 
Q: I selected a "preorder" item.  What does this mean?
A: When your item is labeled as a "preorder," it means that we do not currently have it in stock.  Once we place our bulk order we will print your item and let you know when it is available (this can, but doesn't usually, take up to 2 weeks if our warehouse doesn't have it in stock). As a new company we are still learning about our customers needs.  In the future our goal is to have all sizes in stock and ready to ship!  Thank you for your understanding.
Q:  How do you handle exhanges and returns?
A: We want everyone to be happy with their order.  If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange. (Please note- you are responsible for cost difference if exchange is greater retail value than that of originally purchased item).  You can return a product for up to 30 days from the date you purchased it as long as you have not washed or otherwise damaged it. 
**Please not all of our custom, print-to-order apparel (see product descriptions) are excluded from our return policy.  We are unable to exchange these items since they are custom made for each customer.  Thank you for your understanding. 

Q: Can I iron my apparel?
A: Do NOT iron any hand printed apparel.  The heat will cause the ink to peel off.